Practitioner Community Lead

This role is part-time, approximately 8 hours per week.

If you are interested in this role, please apply by using THIS form.

About Spiritualme

We are a tech-focused software start-up, continuously improving online products that enable services & products focused on health, wellbeing, spirituality and sustainability. We offer a flexible working environment and 100% remote work. We are on the hunt for motivated, creative individuals to build and nurture a trusted community of practitioners, customers and consumers.

Purpose of the Role

The Practice Management Community Lead will work within the Practice Management Team and be responsible for developing the Practitioner Community of Spiritualme and Sissoo into a valuable asset for Practitioners.

The Practitioner Community is limited in this context to include all online discussions between practitioners that we support with the tools Zendesk Gather and Guide software. It excludes any Spiritualme or Sissoo community outside of these tools (e.g. LinkedIn, Instagram) as these part of the Engagement workspace scope. Some interaction and possibly content may also be valuable for Engagement purposes, so interaction here is expected from time to time, as it will support indirect development of the practitioner community.

Fundamental to the role will be the need to interact frequently with Spritualme practitioners and occasionally key individuals from the Practice Management (PM), Service Development (SD), Content Management (CM) and Engagement (EN) teams.

Main Accountabilities & Responsibilities.

Strategy: Recommend a 2 year strategy to the Practice Management team and seek approval from the PM lead. Assure the strategy is aligned with our company culture, people guidelines and business objectives

Planning: Translate the agreed strategy into an actionable project plan that is approved by the PM lead

The project is managed by this role - from formulation, execution, lessons learned and revision - every 1-2 years.

The project plan will include:

Identification of community topics and targeted practitioner/s

Definition, revision and governance of community guidelines

A dependency on Content Management as they are technically responsible for community moderation processes

Dates and the responsible person for creation and delivery of each task

Ability to adapt the community to align with our business objectives.

Able to adhere themselves and align community members to guidelines.

Experience & Qualification Requirements 

Ideally the candidate for the role should have an understanding and experience in the following areas:

Over 10 years experience in the health & well-being industry, preferably across a diverse number of alternative therapy practices

Over 2 years experience managing a community, with proven ability to increase the community value

Knowledge of community management best practices

Knowledge of community software such as Zendesk Guide and Gather or similar

Experience working in collaborative teams with a focus on “getting the job done”

Fluent in UK English, our company language

Preferable, fluency in additional languages

Ability to work easily in a global, multicultural, multi timezone environment.